Privacy Policy for Urloker

Effective Date: 1 September 2024   |  Last Updated: 20 January 2025

At Urloker, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website (https://urloker.com) and mobile application. It also outlines your rights and how you can control your data. By using our services, you consent to the practices described in this policy.

Who We Are

Urloker.com ("we" or "us") is a luggage storage service provider. We act as the ”data controller” under the General Data Protection Regulation (GDPR). This means we are responsible for how your personal data is processed and protected. For inquiries, contact us at:

Email: admin@urloker.com

Scope and Applicability

This Privacy Policy applies to:

  1. The Urloker website (https://urloker.com)
  2. The Urloker mobile app available on the Google Play Store.

It governs how we collect, process, and protect information from all users, including visitors, registered customers, and app users.

Information We Collect

We collect the following types of information based on your interaction with our website or app:

  1. Personal Information You Provide
    • Account Details: Name, email address, phone number, and country of origin when you register or book a service.
    • Booking Information: Details about your reservations, such as location and time.
    • Feedback and Support: Any information you provide when contacting us, completing surveys, or participating in promotions.
  2. Automatically Collected Information
    • Device Information: IP address, browser type, operating system, device identifiers, and app usage data.
    • Cookies and Tracking: We use cookies and similar technologies to analyze user behaviour and improve services (see "Use of Cookies" below).
  3. Location and Permissions (App Users Only)
    • Location Data: If you enable location services, the app may use your device’s location to suggest nearby storage locations.
    • Other Permissions: Depending on the features you use, the app may request access to your camera (e.g., for identity verification)

How We Use Your Information

We use your data to:

  1. Provide and manage your bookings and account.
  2. Communicate updates, changes, and notifications.
  3. Improve website and app functionality and personalize your experience.
  4. Comply with legal and regulatory obligations.
  5. Send promotional offers and updates (opt-out available).

Sharing Your Information

We may share your personal information with:

  1. Service Providers:
    • Third-party partners, such as storage providers, to fulfill bookings.
    • Payment processor Stripe for secure transactions (no payment details stored on our servers).
  2. Analytics Providers:
    • Aggregated, anonymized data may be shared to improve services.
  3. Legal Authorities:
    • We may disclose information if required by law to protect rights, property, or safety.

We do not sell or rent your personal information.

Security Measures

  • Encryption for sensitive data during transmission.
  • Secure servers and firewalls to protect stored data.
  • Regular security reviews to identify and mitigate risks.

No internet-based service is entirely secure. Exercise caution online.

Use of Cookies

Cookies enhance browsing experience. We use cookies for:

  1. Analyzing visitor behaviour.
  2. Remembering preferences for personalized experience.

You can manage or disable cookies via browser settings.

Children’s Privacy

Our services are not intended for children under 16 years of age. If you believe we have inadvertently collected data from a child, contact us at admin@urloker.com, and we will promptly delete the information.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website. For significant changes, we will notify users via email or app notifications.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Email: admin@urloker.com

Address: 52 MERLIN ST, CRAIGIEBURN VIC, 3064